Privacy policy
Last updated: September 27, 2026
This policy explains how CANOPUS, the company that publishes the hairnshape.com website, collects, uses and protects your personal data when you visit the site, place an order or contact us.
Data collected
- Contact details: name, delivery and billing addresses, email, phone.
- Order data: products ordered, amounts, returns.
- Payment: processed by our secure payment provider; we do not store your card details.
- Communications: messages sent to customer service.
- Browsing data: device, browser, IP address, pages viewed, cookies.
- Hair diagnostic and newsletter: your diagnostic answers and your email if you choose to sign up.
Use of data
We use your data to process and deliver your orders, manage returns, provide customer service, secure the site and prevent fraud, send you information and offers if you have consented to this, and comply with our legal obligations.
Data sharing
Your data may be shared with our strictly necessary service providers (Shopify hosting and e-commerce platform, payment, shipping, analytics, email marketing), who process it on our behalf. We do not sell your personal data. Some providers may be located outside the European Economic Area; in that case, appropriate safeguards govern the transfer.
Cookies
The site uses cookies necessary for its operation and, with your consent, audience measurement and advertising cookies. You can change your choices at any time.
Retention
Your data is kept for as long as necessary for the purposes above and to comply with our legal and accounting obligations.
Your rights
You have the right to access, rectify, erase, restrict and port your data, object to its processing, and withdraw your consent at any time. You can unsubscribe from our emails in one click. You can also file a complaint with the CNIL (www.cnil.fr), the French data protection authority.
Contact
To exercise your rights or ask a question: contact@hairnshape.com.