Processing Time

All orders are processed and shipped within 24 to 48 business hours after payment confirmation.

Orders placed on weekends or public holidays are shipped on the next business day.

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Delivery Times

Metropolitan France: 2 to 4 business days
Belgium, Switzerland, Luxembourg: 3 to 5 business days
Rest of Europe: 5 to 7 business days
International: 7 to 14 business days

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Shipping Costs

Free shipping in Metropolitan France on orders over €30.
Standard international shipping: automatically calculated at checkout based on your country.

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Order Tracking

As soon as your order is shipped, you will receive an email with your tracking number. You can track your order in real time via the link provided in that email.

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Order Not Received

If you haven't received your order within the indicated timeframe, first check your tracking email. If the issue persists, contact us at contact@hairnshape.com — we resolve every situation within 24 hours.

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Incorrect Delivery Address

Please carefully check your address when placing your order. HAIRNSHAPE cannot be held responsible for delays or losses due to an incorrect address provided by the customer.