Before reaching out, your answer might already be here:
→ My order hasn't arrived — check your tracking email. Standard delivery: 2 to 4 business days within France. → I want to cancel or change my order — contact us within 12 hours of placing your order. → I want to return a product — you have 30 days from delivery. Email us with your order number. → I want to manage my subscription — handle it directly from your customer account, or write to us.
📧 Email contact@hairnshape.com
⏱ Response Time Within 24 hours — Monday to Friday
📦 Order Tracking A confirmation email with your tracking number was sent as soon as your order shipped. Can't find it? Check your spam folder or reach out to us directly.
Contact us
Have a question about your order, our products, or your hair care routine? We get back to you within 24 hours, Monday to Friday.
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